As businesses have become increasingly globalized and remote work-driven, unified communications platforms have become an essential tool to stay connected and maintain team collaboration. By definition, unified communications platforms provide a single interface for communication between customers, teams and colleagues from different parts of the world.

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In this guide, we’ve evaluated some of the top unified communications platform providers and their features to help you determine the best option for your own business. Whether it’s a small business or a global enterprise, UC technology can be right-sized for your organization.

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Top unified communications platforms

Unified communications platforms help businesses streamline communication and collaboration between individuals, teams, departments and organizations. This section examines the top unified communication platforms available today, discussing the features and benefits of each one.

Platform Instant messaging Voice calling Video conferencing File sharing Voicemail Call routing Free plan
8x8 eXperience Yes Yes Yes Yes Yes Yes 30-day free trial
Nextiva Yes Yes Yes Yes Yes Yes No
3CX Yes Yes Yes Yes Yes Yes Yes
Slack Yes Yes Yes Yes No No Yes
Cisco Webex Yes Yes Yes Yes Yes Yes Yes
Zoom Yes (Team chat available as a separate app) Yes Yes Yes Yes Yes Yes
RingCentral Yes Yes Yes Yes Yes Yes Yes
Microsoft Teams Yes Yes Yes Yes Yes Yes Yes

8x8 eXperience

The 8x8 eXperience logo.
Image: 8×8 eXperience

8×8 eXperience is a comprehensive cloud communications and contact center platform designed to help businesses of all sizes improve customer service and collaboration. It offers features such as unified communications, a contact center, video conferencing, analytics and artificial intelligence.

It is built on a single, secure platform and provides a unified experience across voice, video, chat and team collaboration. 8×8 eXperience also provides powerful insights into customer behavior and agent performance, enabling businesses to make smarter decisions. 8×8 eXperience is designed to help businesses increase customer satisfaction, reduce operational costs and drive growth.

Contact center analytics dashboard.
Contact center analytics dashboard.

Features of 8×8 eXperience

  • VoIP phone system: The virtual phone system can be integrated with existing phone lines or used as a stand-alone system. The system offers features such as an auto attendant, call routing, voicemail and call recording.
  • Video conferencing: 8×8 eXperience supports up to 500 participants in HD quality and offers features such as screen sharing and recording.
  • Chat and collaboration: Its chat and collaboration solution can be integrated with email, calendars and other applications, offering features such as group chat and file sharing.
  • Cloud storage: Its secure cloud storage solution can be used to store files, documents and other data.
  • Contact center: The contact center solution includes features such as call routing, customer analytics and reporting.
  • Security and compliance: 8×8 eXperience is compliant with industry standards such as HIPAA, GDPR, FISMA and Privacy Shield and offers features such as encryption and two-factor authentication.
  • Integrations: A comprehensive set of application programming interfaces allow businesses to integrate their communications systems with other applications, such as customer relationship management systems.


  • HD audio and video conferencing
  • Unlimited calling within U.S. and Canada
  • Mobile and desktop applications
  • Affordable


  • Customer support could be improved
  • The user interface could be more intuitive


This vendor offers six pricing plans. They include the following:

  • Express: $15 per user per month
  • X2: $28 per user per month or $24 per user per month billed annually
  • X4: $57 per user per month or $44 per user per month billed annually
  • X6: $85 per user per month
  • X7: $110 per user per month
  • X8: $140 per user per month