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What Makes a Successful Next-Generation Contact Center?

Do you know what customers want most when they contact you?

Contacto by Plivo
Published: July 22, 2022, 9:57 AM PDT Modified: October 26, 2022, 6:56 AM PDT Read More

For managed services providers, deploying new PCs and performing desktop and laptop migrations are common but perilous tasks. The adage “you’re only as good as your last performance” certainly applies. An MSP and its technicians can get everything right, complete a client’s complex cloud migrations, and perform remote work initiatives and proprietary business application upgrades, ...

Successful IT departments are defined not only by the technology they deploy and manage, but by the skills and capabilities of their people. IT workers must keep up to date with the latest technology trends and evolutions, as well as developing soft skills like project management, presentation and persuasion, and general management. Due to the ...

Managed services providers often prioritize properly configuring and implementing client network switches and firewalls. However, regularly reviewing and updating such components is an equally important responsibility. It’s essential to ensure clients understand the necessity of regularly auditing, updating and creating new backups for network switches and routers as well as the need for scheduling the ...

What Makes a Successful Next-Generation Contact Center?

MSP best practices: PC deployment checklist

IT training policy

MSP best practices: Network switch and router maintenance checklist

Service level agreement policy