The challenges we have faced over the past three years have created a huge transformation in our society. The disruptive pandemic and ongoing economic uncertainty have forced companies around the world to radically adjust almost every facet of their operations. No area has seen more turbulence than customer service, a trend exacerbated by a dramatic shift in customer expectations.

This shift in customer expectations may have come as a surprise to some companies. However, those who pay close attention will understand only too well that the events of recent years have only accelerated certain trends that have been developing for almost two decades.

Learn all about this year’s CX Trends in our free report!