Every company’s communications needs vary, but specific standard messages are required for most IT operations. Some are “just in time” messages you send when a specific event or situation warrants an email alert or update. Others are regularly scheduled communications that help raise awareness about your technology roadmap, reiterate accepted procedures and best practices, or explain IT’s goals and highlight its accomplishments. A formal plan that allows you to deliver both event-based and proactive communications ensures that everyone is up to speed on critical developments, projects and company policies.

To take some of the effort out of writing emails to share with company staff and executives, we’ve assembled basic templates to handle the most common types of communications. Simply copy the text into your favorite word processor and customize it to fit your needs. Then, paste it into an email for distribution to the appropriate recipients.

CONTENTS

• Security alert: ID badges and visitors
• System outage: Identification
• System outage: Status update
• System outage: Resolution
• System outage: Remediation report